Shipping & Delivery Policy

At AS Aqua , we are committed to delivering your aquarium products quickly, safely, and reliably across India. Please read the following details about our shipping process.

1. Shipping Coverage

We currently ship to most major cities and towns across India via trusted courier and logistics partners.
Delivery of live fish or plants may be restricted to select areas to ensure safe transit.

2. Shipping Charges

  • Free Shipping on orders above ₹999

  • Extra charges may apply for remote or special handling zones (you will be informed at checkout)

3. Dispatch & Handling Time

  • Orders are typically processed and dispatched within 1–3 business days after payment confirmation.

  • Custom-built tanks or special items may take up to 7–10 days to ship.

  • Orders placed on Sundays or public holidays will be processed the next working day.

4. Delivery Time

  • Metro Cities: 2–4 business days

  • Other Cities/Towns: 4–7 business days

  • Remote Locations: 7–10 business days

Note: Delivery timelines may vary due to courier delays, weather conditions, or other unforeseen events.

5. Live Fish & Plants Delivery

  • Live items are packed with care using oxygen, insulation, and leak-proof packaging.

  • Delivery for live fish is usually done via same-day or overnight shipping, depending on your location.

  • Customers must record an unboxing video to claim Dead on Arrival (DOA) support, if applicable.

6. Tracking Your Order

  • Once your order is shipped, we’ll share a tracking ID via SMS or email. You can track your shipment status online.

7. Delivery Issues

If your order is delayed, damaged, or incomplete, please notify us within 48 hours of delivery at:

📧 Email: asaqua.online@gmail.com
📞 Phone: +91 97310 57763

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