Our Terms & Conditions

Welcome to AS Aqua! These Terms and Conditions govern your use of our website and the purchase of any products or services from us. By accessing our site or placing an order, you agree to be bound by these terms.

1. General

  • This website is operated by AS Aqua. Throughout the site, “we”, “us”, and “our” refer to the business.

  • We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page.

2. Products & Services

  • We offer aquarium products, fishkeeping accessories, live fish (where applicable), and aquarium setup/maintenance services.

  • All product images are for illustration only. Actual items may vary slightly in appearance or packaging.

  • Product availability is subject to change without prior notice.

3. Pricing & Payment

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

  • We accept payment via UPI, debit/credit cards, net banking, and third-party payment gateways.

  • Orders are only processed after successful payment confirmation (except for Cash on Delivery, if available).

4. Shipping & Delivery

  • Delivery timelines vary based on your location and product availability. Estimated delivery time is shared at checkout.

  • We are not responsible for delays caused by third-party couriers or unforeseen circumstances (like weather or lockdowns).

5. Returns & Refunds

  • Returns are accepted only if the product is damaged, defective, or incorrect – and reported within 48 hours of delivery.

  • Please refer to our Refund & Returns Policy for detailed conditions and procedures

6. Live Fish & Perishables

  • Live fish and live plants are non-returnable and non-refundable unless they arrive dead or severely damaged.

  • Video proof of unboxing is mandatory to claim DOA (Dead on Arrival) support for live items.

7. Warranty & Liability

  • Some products may come with manufacturer warranties. Please check product details or contact us for warranty support.

  • We are not liable for any indirect or accidental damage caused due to improper use or handling of products.

8. User Conduct

You agree:

  • Not to misuse the website or place fraudulent orders.

  • Not to reproduce or use any content (images, text, logos) without permission.

  • To provide accurate personal information during checkout.

9. Governing Law

These terms are governed by the laws of India. Any disputes shall be resolved under the jurisdiction of the courts in Karnataka.

10. Contact Us

For questions or concerns about these Terms, reach out to us:

📧 Email: asaqua.online@gmail.com
📞 Phone: +91 97310 57763

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